Rediscovering our values: How Monterail cultivates a supportive and collaborative culture

A rediscovery journey for authentic company values
Monterail’s values: Our commitment to professionalism, action, adaptation, and diversity
Redefining values to foster a culture of success

At Monterail, we often hear from our employees that one of the most rewarding aspects of working here is the people. They frequently ask how we managed to create such a supportive and collaborative workplace. The answer lies in our shared beliefs, which are communicated to everyone - from candidates to alumni - and accepted by all.

Recognizing the importance of continuous growth and improvement, we embarked on a journey to rediscover our company values last year. As we continued to evolve, it was clear that our current values needed to be reviewed to ensure they remained relevant and aligned with our goals and aspirations. The rediscovery process focused on identifying values that align with our company's evolving needs and the network of clients, contractors, and service providers we're creating.

Our beliefs help us create a supportive, respectful, and inspiring workplace where everyone gets an equal opportunity to succeed. In practice, we ensure that Monterail remains a place where amazing things happen through our teamwork. We're dedicated to building a culture at Monterail that's even more collaborative, innovative, inclusive, and professional. By rediscovering our values, we want to ensure that our culture remains strong and that Monterail continues to be a place where everyone can grow and contribute their best.

The process of rediscovering Monterail's values was incredibly powerful and empowering. By involving employees at all levels, we ensured that our values reflect our collective identity and dedication. This journey has deepened our unity and clarified our mission, inspiring us to strive for success together.

Iryna Kostiuk, HRBP at Monterail

A rediscovery journey for authentic company values

We believe rediscovering company values should be an open dialogue that includes everyone, which means that C-level and leadership teams cannot discuss it behind closed doors. That’s why we started by evaluating how well our current values align with the team and identifying the most resonant ones. Through a company-wide survey, we gathered insights from every team member to ensure inclusivity and transparency. Next, we organized a meeting with an employee focus group, where members shared their thoughts and discussed rediscovering company values.

rediscovering monterail's values timeline

As Monterailians, we possess strong technical skills, but the focus session revealed that we also bring diverse backgrounds and expertise to the table. Our commitment to defining universal values fosters an environment where current and new team members can thrive. Adapting to the changing world is essential, and having support from colleagues across different departments is invaluable. I realized that regardless of personal or professional challenges, Monterail provides a space where solutions can be found.
Małgorzata Gniadzik-Zasańska, Senior Quality Assurance Engineer at Monterail

One of the great moments during the focus group was when we started talking about what we think the company values are. We quickly realized that we all understood them the same way; we just used different terms to describe them. So, the discussion became more about finding the right words. It showed that we really share the same values; we just needed to align on the language.
Maciej Korolik, AI expert

In the next phase, we conducted focus group meetings with department heads to gather their input about the values they want to see in our company. Finally, we organized a workshop with our C-level team to present the results from all previous steps and discuss their vision and aspirations. As one of the final steps, we worked on writing the final version of our rediscovered values, which you’ll see below.

By involving everyone, we made sure that our values authentically represent Monterail's shared vision and beliefs.

Monterail’s values: Our commitment to professionalism, action, adaptation, and diversity

At Monterail, our values form the bedrock of everything we do. They are not just words on paper; they guide our actions, decisions, and interactions every day. At Monterail, our success hinges on more than just delivering exceptional software solutions; it's about how we engage with our team, clients, and partners.

Let’s explore how these values define Monterail's identity and drive our commitment to excellence in the software services industry.

Keep the professional promise

Our business success depends on delivering value, which requires engagement and collaboration with our team, clients, and partners. The goal is to meet and exceed expectations, positively impact our clients' business results, and solidify our reputation as a partner in their success.

We maintain professionalism at all levels, demonstrating high-profile technical expertise and transparent and respectful communication with our team, clients, and partners.

We deliver technical expertise and an in-depth understanding of our clients' businesses, smoothly translating their needs into product features and helping identify the essentials versus ”nice-to-haves.”

Get things done

We are driven by action and execution. We take full ownership of our work and see projects through from beginning to end. When tackling obstacles, we proactively seek solutions with an open mindset.

In the face of setbacks, we prioritize improvement over assigning blame to ensure the effective completion of the job. We hold ourselves accountable for both successes and failures. We solve the problems and deal with the challenges, seeing them as growth opportunities.

We built a culture of open communication. Providing mutual feedback and recognizing areas for improvement are fundamental to employee engagement throughout the entire company.

Evolve and adapt

We adapt. Constantly learning, we stay up-to-date with ever-changing market needs and develop solutions that resonate with current demands and evolving priorities. As a team, we adjust our plans and priorities as necessary, responding to shifts in circumstances and feedback.

In our daily work, we prioritize state-of-the-art solutions and best practices. At the same time, we also recognize the importance of experimenting with different approaches without fear of uncertain outcomes. Switching smoothly between these two approaches allows us to explore innovative solutions without reinventing the wheel.

Embrace diversity

Diversity is not just a buzzword for us but a fact and a strategic advantage. We believe that the best ideas emerge at the crossroads of various perspectives.

We celebrate and support diversity, creating a culture where everyone—within and beyond our company's walls—matters, irrespective of their culture, gender, communication styles, backgrounds, or beliefs.

We build diverse teams and, based on a combination of different experiences and perspectives, create products that have the potential to make an actual impact. As a company, we firmly advocate for social causes that we passionately believe in, refusing to remain silent on issues that matter to us.

We’ve asked Krzysztof Kaiser, our Head of Design & Business Analytics, which of the newly articulated values he found most crucial for his department's success and why. Here’s what he said:

For our Product Design team, "Embrace Diversity" is essential. Diverse perspectives enhance creativity and ways we can reframe problems and think through our solutions. I think it leads us to better decision-making and solutions that understand unique customer needs. Additionally, a diverse team boosts knowledge sharing and just makes our work much more creatively inspiring. Complementing this is our ability to adapt, now more important than ever, as the ever-evolving fields of design and technology seem to be approaching a radical change.

Krzysztof Kaiser, Head of Design & Business Analytics at Monterail

Redefining values to foster a culture of success

Rediscovering and redefining our company values reaffirm our commitment to building a culture of collaboration, innovation, inclusivity, and professionalism. The discussed values are more than words on a page; they are the foundation for our everyday actions and decisions. As we move forward, we are excited to see how these values will shape Monterail's future, ensuring that we remain a place where everyone can succeed and contribute their best.

As Monterail charts its path forward, Marta Klimowicz, our Chief Growth Officer, sheds light on how our core values will steer our journey.

As Monterail continues to grow and evolve, these values will act as a compass, guiding every decision we make and ensuring we stay true to what makes us unique. In a constantly changing industry, our commitment to professionalism, execution, adaptability, and diversity will help us to stay ahead, encourage innovation, and build strong connections with our team, clients, and partners.
Marta Klimowicz, Chief Growth Officer at Monterail

Iryna Kostiuk

HR Business Partner at Monterail

Rediscovering our values: How Monterail cultivates a supportive and collaborative culture

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